In the spring of 2019, Sampson County engaged Creative Economic Development Consulting to perform a Customer Service Analysis related to economic development. The project gathered input on customer service and pinpointed ways to improve customer satisfaction. More than 90 businesses, citizens, county staff, and ally organizations had input into this analysis.
The Customer Service Analysis found Sampson County is business-friendly and provides quality customer service to businesses and citizens. The county rated high on responsiveness, communication, and time to completion.