Click on this link for more information on SAT Registration.

Click on this link for more information on SAT Fares.

Click on this link for more information on SAT Rules.

Click on this link for Title VI Notice.


Mission Statement:
It is the goal of Sampson Area Transportation to provide safe, secure, reliable, and efficient transportation to all residents and citizens of Sampson County.

System Description
Sampson Area Transportation is a consolidated transportation system that provides transportation services Monday through Friday for trips to local agencies, medical appointments, individual shopping trips and the community college in Sampson County.  Limited services are available for out-of-county medical appointments for the general public. See the schedule below for more information, or call the SAT office at (910) 299-0127.

     
Sampson Area Transportation
Phone: (910) 299-0127
Fax: (910) 590-2142

Hours of Operation
Monday - Friday
5 am to 5 pm

Physical Location
311 County Complex Rd.
Clinton, NC 28328

Rosemarie Oates
Transportation Director
roates@sampsonnc.com

Eartle McNeill
Transportation Supervisor

emcneill@sampsonnc.com 

Days and Hours of Service
The office hours are 5 am and to 5 pm Monday through Friday. Transportation services are from 6 am - 4 pm. 


Registration
The first step in securing the services provided through SAT is to have appropriate staff complete the transportation registration form.  This form must be completed on each person and the data subsequently entered in the transportation management software. 


Fares

  • $2.00 round trip for in-county transportation
  • $5.00 round trip for Veterans – out-of-county medical appointments.

Rules

Passenger Assistance Policy
Sampson Area Transportation (SAT) is committed to providing safe, efficient, and effective transportation services to all residents of Sampson County.   The drivers will assist all passengers on and off the vehicle when requested.  However, no employee shall go inside a rider’s home or on any outside structure connected to the home (porch or deck).  There are two exceptions. First, a wheelchair-bound individual can be pushed up or down a wheelchair ramp.  This still does not allow the driver to enter the home.  The individual is responsible for going in and out of their residence.  The second exception is in a life-or-death emergency.  At that time, the driver must use their judgment and report to the office as soon as possible.  The driver will complete a report by the end of the business day.

Passenger Rules
The following rules for passengers shall be observed by all persons riding SAT vehicles.  Passengers must also observe any additional rules of SAT.  Failure to abide by passenger rules may restrict ridership.

  1. Always wait for the van at a safe distance from the road.
  2. Take your seat promptly (there are no reserved seats unless there is a medical reason).
  3. All passengers must wear seatbelts; wheelchair passengers are to be buckled and shoulder/waist straps in place.
  4. Please do not talk loudly, disturb the driver, use profanity, extend any part of the body out of the van, move or stand up when the vehicle is in motion, eat, drink, chew tobacco, spit, smoke, or solicit fellow passengers to purchase goods or services.
  5. Passengers will not be allowed to board if in the opinion of the driver they are suffering from some alcohol or drug impairment.
  6. Individuals must maintain personal hygiene and cleanliness.  Failure to do so could lead to denial of transportation.
  7. Van drivers have the authority to refuse transportation to a rider if, in their judgment, the rider jeopardizes safety or sanitation standards.
  8. It is the rider’s responsibility to contact Sampson Area Transportation to inform them of any changes to their schedule.  Any rider who fails to notify SAT of cancellations they are considered a “no-show”. When the van is dispatched to a location on 3 consecutive trips and they are “no-shows,” the rider will have their riding privileges suspended for 30 days. 
  9. Rider wait time:  Wait time is defined as the time a van waits for a client either at the home or pickup destination.  SAT wait time is five (5) minutes from arrival.  The driver will use the vehicle’s horn in an effort to get the rider’s attention.  After 5 minutes, the vehicle will continue on its route.
Children and Passenger Assistants
One child can ride free per adult.  A passenger assistant may ride free, if they are riding to help with the mobility needs of the passenger.

Children riding alone
SAT will not transport a child under the age of 15 unsupervised.

Child safety seats
All children under the age of 8 years old and weighing less than 80 pounds must use an approved, age appropriate child safety seat. Parents or guardians are responsible for providing and securing the child safety seat. Children who are 8 or over 80 pounds can be restrained in a properly fitted seat belt.  If there is any doubt to the child’s age, weight, or restraint system needed, the driver is instructed to contact Transportation Supervisor or Office Manager.  All children and passengers will follow North Carolina laws concerning seatbelt usage.

Scheduling/Routes
Routes shall be established to insure maximum utilization of transportation staff and vehicles. Routes are established and modified according to participation patterns and requests for service.  All routes will be established by SAT within their limits of service.  New requests for service will be based on availability of transportation resources within SAT.                   

Transportation services operate Monday through Friday between the hours of 5 am to 5 pm and routing must work within these parameters. Clients are to call into the administrative office and request transportation at least two (2) business days in advance to schedule a trip. This allows the schedule to be completed and printed in time for drivers to go over it and ask any questions. Occasionally, trips can be added on after the deadline or first thing in the morning, depending on any cancellations of service.

Veterans Transportation Out of County
Appointments for VA trips should be made between 9 am and 1 pm. Veterans who require assistance in scheduling medical appointments may contact the Sampson County Veteran's Office at (910) 592-2862. 

Out Of County Medical Schedule
  RALEIGH/DURHAM/CHAPEL HILL/HILLSBOROUGH MON & WED
FAYETTEVILLE/HOPE MILLS/WADE/STEADMAN
MON, WED, FRI
MT. OLIVE/GOLDSBORO  TUE 
BENSON/DUNN/ERWIN/LILLINGTON  TUE
WILMINGTON/BURGAW 2nd & 4th Thu
KENANSVILLE/WALLACE/WILLARD 3rd Thu
ELIZABETHTOWN/ATKINSON 2nd Thu

OUT OF COUNTY FARE FOR GENERAL PUBLIC RIDERS IS $20.00 ROUND TRIP
(Those who are elderly, disabled, or military veterans may quality for a reduced fare)
*****
Please schedule appointments between 9am and 1pm *****
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One attendant per general public rider, if space allows *****

Complaint Policy
If any employee should receive a complaint from a passenger or anyone else regarding the transportation system, the employee will report the complaint to Transportation Services Supervisor immediately.  The information necessary to provide a response is the person’s name, address, telephone number, and the specifics of the complaint.  Or the complainant can call the Transportation Supervisor at 910-299-0127.

Suggestions are also welcome from anyone and will be treated with the same consideration as a complaint.

Service Animals Policy
Service animals accompanying a passenger with a disability will be allowed to ride on SAT vehicles.  If the driver is in doubt about an animal, they have the right to question the passenger as to the authenticity of the animal being a service animal. Any passenger traveling with an accompanying service animal, must ahve complete control of the service animal at all times.